{"id":233,"date":"2026-09-09T07:51:57","date_gmt":"2026-09-09T07:51:57","guid":{"rendered":"https:\/\/opser.aimarkee.com\/?page_id=233"},"modified":"2026-09-09T08:41:52","modified_gmt":"2026-09-09T08:41:52","slug":"cham-soc-khach-hang-chuyen-nghiep","status":"publish","type":"page","link":"https:\/\/opser.aimarkee.com\/en\/khoa-hoc\/cham-soc-khach-hang-chuyen-nghiep\/","title":{"rendered":"Professional Customer Service"},"content":{"rendered":"\n<style data-wp-block-html=\"css\">\n.cd-wrap { font-family: \"Poppins\", sans-serif; }\n.cd-hero { background: var(--wp--preset--color--banner-bg, #F8F7FA); padding: 40px 24px 50px; }\n.cd-container { max-width: 1200px; margin: 0 auto; }\n.cd-hero-split { display: grid; grid-template-columns: 1.15fr 1fr; gap: 40px; align-items: center; }\n.cd-hero-img img { width: 100%; border-radius: 16px; display: block; box-shadow: 0 10px 30px rgba(0,0,0,0.1); }\n.cd-breadcrumb { font-size: 13px; color: #888; margin-bottom: 16px; }\n.cd-breadcrumb a { color: #888; text-decoration: none; }\n.cd-breadcrumb a:hover { color: var(--wp--preset--color--primary); }\n.cd-tag {\n  display: inline-block; background: var(--wp--preset--color--secondary);\n  color: var(--wp--preset--color--primary); font-size: 12px; font-weight: 600;\n  padding: 5px 14px; border-radius: 999px; margin-bottom: 14px;\n}\n.cd-hero h1 { font-size: 36px; font-weight: 700; margin: 0 0 14px; line-height: 1.25; }\n.cd-hero-desc { font-size: 16px; color: #555; line-height: 1.7; max-width: 640px; margin: 0 0 20px; }\n.cd-rating { display: flex; align-items: center; gap: 8px; margin-bottom: 24px; font-size: 14px; color: #444; }\n.cd-rating .stars { color: #f59e0b; }\n.cd-meta-row { display: flex; flex-wrap: wrap; gap: 28px; padding-top: 20px; border-top: 1px solid #e5e0f0; }\n.cd-meta-item { font-size: 14px; color: #444; }\n.cd-meta-item strong { display: block; font-size: 15px; color: #1a1a1a; }\n\n.cd-body { padding: 56px 24px; }\n.cd-columns { display: grid; grid-template-columns: 1.6fr 1fr; gap: 40px; align-items: start; }\n.cd-section { margin-bottom: 40px; }\n.cd-section h2 { font-size: 22px; font-weight: 700; margin: 0 0 18px; }\n.cd-section p { font-size: 15px; color: #555; line-height: 1.75; margin: 0 0 14px; }\n\n.cd-check-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }\n.cd-check-item {\n  display: flex; align-items: flex-start; gap: 10px; font-size: 14px; color: #333;\n  background: #fff; border: 1px solid #ece7f7; border-radius: 10px; padding: 12px 14px;\n}\n.cd-check-item::before { content: \"\u2713\"; color: var(--wp--preset--color--primary); font-weight: 700; flex-shrink: 0; }\n\n.cd-curriculum details { background: #fff; border: 1px solid #ece7f7; border-radius: 12px; padding: 16px 20px; margin-bottom: 12px; cursor: pointer; }\n.cd-curriculum summary { font-weight: 600; font-size: 15px; list-style: none; display: flex; justify-content: space-between; }\n.cd-curriculum summary::-webkit-details-marker { display: none; }\n.cd-curriculum summary .arrow { color: var(--wp--preset--color--primary); }\n.cd-curriculum details[open] summary .arrow { transform: rotate(180deg); display: inline-block; }\n.cd-curriculum ul { margin: 14px 0 0; padding-left: 4px; list-style: none; }\n.cd-curriculum li { font-size: 14px; color: #555; padding: 8px 0; border-top: 1px solid #f2eef9; display: flex; justify-content: space-between; }\n.cd-curriculum li:first-child { border-top: none; }\n\n.cd-instructor { display: flex; gap: 18px; align-items: center; background: #fff; border: 1px solid #ece7f7; border-radius: 14px; padding: 20px; }\n.cd-instructor-avatar {\n  width: 64px; height: 64px; border-radius: 50%; background: var(--wp--preset--color--primary);\n  color: #fff; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 22px; flex-shrink: 0;\n}\n.cd-instructor h4 { margin: 0 0 4px; font-size: 16px; }\n.cd-instructor .role { font-size: 13px; color: var(--wp--preset--color--primary); font-weight: 600; margin-bottom: 6px; }\n.cd-instructor p { font-size: 13px; color: #666; margin: 0; line-height: 1.5; }\n\n.cd-sidebar { position: sticky; top: 100px; background: #fff; border: 1px solid #ece7f7; border-radius: 16px; padding: 24px; box-shadow: 0 4px 16px rgba(0,0,0,0.06); }\n.cd-price { font-size: 30px; font-weight: 800; color: var(--wp--preset--color--primary); margin-bottom: 4px; }\n.cd-price-old { font-size: 14px; color: #999; text-decoration: line-through; margin-bottom: 14px; }\n.cd-sidebar .cd-btn {\n  display: block; text-align: center; padding: 14px; border-radius: 8px; font-weight: 600; font-size: 15px;\n  text-decoration: none; margin-bottom: 10px; background: var(--wp--preset--color--primary); color: #fff; transition: filter 0.2s ease;\n}\n.cd-sidebar .cd-btn:hover { filter: brightness(0.9); }\n.cd-sidebar .cd-btn-outline { background: #fff; color: #1a1a1a; border: 1px solid #ddd; }\n.cd-includes { margin-top: 18px; padding-top: 18px; border-top: 1px solid #eee; list-style: none; padding-left: 0; }\n.cd-includes li { font-size: 13px; color: #444; padding: 6px 0; display: flex; gap: 8px; }\n.cd-includes li::before { content: \"\u2713\"; color: var(--wp--preset--color--primary); font-weight: 700; }\n\n.cd-faq details {\n  background: #fff;\n  border: 1px solid #ece7f7;\n  border-radius: 14px;\n  padding: 20px 24px;\n  margin-bottom: 14px;\n  cursor: pointer;\n  transition: box-shadow 0.2s ease, border-color 0.2s ease;\n}\n.cd-faq details:hover {\n  border-color: var(--wp--preset--color--primary);\n  box-shadow: 0 4px 14px rgba(0,0,0,0.06);\n}\n.cd-faq summary {\n  font-weight: 600;\n  font-size: 15.5px;\n  list-style: none;\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  gap: 16px;\n}\n.cd-faq summary::-webkit-details-marker { display: none; }\n.cd-faq summary::after {\n  content: \"+\";\n  flex-shrink: 0;\n  width: 28px;\n  height: 28px;\n  border-radius: 50%;\n  background: var(--wp--preset--color--secondary);\n  color: var(--wp--preset--color--primary);\n  font-size: 18px;\n  font-weight: 700;\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  transition: transform 0.2s ease;\n}\n.cd-faq details[open] summary::after {\n  content: \"\u2212\";\n}\n.cd-faq details p {\n  font-size: 14.5px;\n  color: #666;\n  margin: 14px 0 0;\n  line-height: 1.7;\n  padding-top: 14px;\n  border-top: 1px solid #f2eef9;\n}\n\n.cd-final-cta {\n  background: linear-gradient(135deg, var(--wp--preset--color--primary), var(--wp--preset--color--secondary));\n  border-radius: 20px; padding: 44px 32px; text-align: center; color: #fff; margin-top: 20px;\n}\n.cd-final-cta h2 { font-size: 24px; margin: 0 0 10px; }\n.cd-final-cta p { opacity: 0.9; margin: 0 0 20px; font-size: 14px; }\n.cd-final-cta .cd-btn { display: inline-block; width: auto; padding: 14px 32px; background: #fff; color: var(--wp--preset--color--primary); text-decoration: none; }\n\n@media (max-width: 900px) {\n  .cd-columns { grid-template-columns: 1fr; }\n  .cd-check-grid { grid-template-columns: 1fr; }\n  .cd-sidebar { position: static; }\n  .cd-hero-split { grid-template-columns: 1fr; }\n  .cd-hero-img { order: -1; }\n}\n.cd-faq summary:focus,\n.cd-faq summary:focus-visible,\n.cd-faq details:focus {\n  outline: none;\n}\n<\/style>\n\n<div class=\"cd-wrap\">\n<section class=\"cd-hero\">\n  <div class=\"cd-container cd-hero-split\">\n    <div>\n      <div class=\"cd-breadcrumb\"><a href=\"\/\">Trang ch\u1ee7<\/a> \/ <a href=\"\/khoa-hoc\">Kh\u00f3a h\u1ecdc<\/a> \/ Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Chuy\u00ean Nghi\u1ec7p<\/div>\n      <span class=\"cd-tag\">D\u1ecbch V\u1ee5<\/span>\n      <h1>Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Chuy\u00ean Nghi\u1ec7p<\/h1>\n      <p class=\"cd-hero-desc\">K\u1ef9 n\u0103ng giao ti\u1ebfp, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00f3 v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u2014 kh\u00f3a h\u1ecdc 4 tu\u1ea7n d\u00e0nh cho nh\u00e2n vi\u00ean CSKH, sale, v\u00e0 ch\u1ee7 doanh nghi\u1ec7p nh\u1ecf.<\/p>\n      <div class=\"cd-rating\"><span class=\"stars\">\u2605\u2605\u2605\u2605\u2605<\/span> 4.7\/5 \u00b7 128 \u0111\u00e1nh gi\u00e1 \u00b7 860 h\u1ecdc vi\u00ean \u0111\u00e3 \u0111\u0103ng k\u00fd<\/div>\n      <div class=\"cd-meta-row\">\n        <div class=\"cd-meta-item\"><strong>4 tu\u1ea7n<\/strong>Th\u1eddi l\u01b0\u1ee3ng<\/div>\n        <div class=\"cd-meta-item\"><strong>22 b\u00e0i h\u1ecdc<\/strong>N\u1ed9i dung<\/div>\n        <div class=\"cd-meta-item\"><strong>C\u01a1 b\u1ea3n<\/strong>C\u1ea5p \u0111\u1ed9<\/div>\n        <div class=\"cd-meta-item\"><strong>Tr\u1ecdn \u0111\u1eddi<\/strong>Truy c\u1eadp<\/div>\n      <\/div>\n    <\/div>\n    <div class=\"cd-hero-img\">\n      <img decoding=\"async\" src=\"https:\/\/opser.aimarkee.com\/wp-content\/themes\/knowledgehub\/assets\/images\/image-banner.png\" alt=\"Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Chuy\u00ean Nghi\u1ec7p\">\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"cd-body\">\n  <div class=\"cd-container cd-columns\">\n    <div>\n      <div class=\"cd-section\">\n        <h2>Gi\u1edbi thi\u1ec7u kh\u00f3a h\u1ecdc<\/h2>\n        <p>M\u1ed9t kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 quay l\u1ea1i nhi\u1ec1u l\u1ea7n \u2014 nh\u01b0ng m\u1ed9t kh\u00e1ch h\u00e0ng b\u1ecb x\u1eed l\u00fd sai c\u00e1ch c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n m\u1ea5t lu\u00f4n c\u1ea3 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kh\u00e1c. Kh\u00f3a h\u1ecdc n\u00e0y gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng k\u1ef9 n\u0103ng giao ti\u1ebfp chuy\u00ean nghi\u1ec7p, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i kh\u00e9o l\u00e9o, v\u00e0 bi\u1ebfn m\u1ed7i l\u1ea7n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e0nh c\u01a1 h\u1ed9i gi\u1eef ch\u00e2n h\u1ecd l\u00e2u d\u00e0i.<\/p>\n      <\/div>\n      <div class=\"cd-section\">\n        <h2>B\u1ea1n s\u1ebd h\u1ecdc \u0111\u01b0\u1ee3c g\u00ec<\/h2>\n        <div class=\"cd-check-grid\">\n          <div class=\"cd-check-item\">K\u1ef9 n\u0103ng l\u1eafng nghe &amp; \u0111\u1eb7t c\u00e2u h\u1ecfi hi\u1ec7u qu\u1ea3<\/div>\n          <div class=\"cd-check-item\">X\u1eed l\u00fd khi\u1ebfu n\u1ea1i v\u00e0 t\u00ecnh hu\u1ed1ng kh\u00f3<\/div>\n          <div class=\"cd-check-item\">Giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i &amp; tin nh\u1eafn chuy\u00ean nghi\u1ec7p<\/div>\n          <div class=\"cd-check-item\">X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/div>\n          <div class=\"cd-check-item\">Qu\u1ea3n l\u00fd c\u1ea3m x\u00fac khi g\u1eb7p kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh<\/div>\n          <div class=\"cd-check-item\">\u0110o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/div>\n        <\/div>\n      <\/div>\n      <div class=\"cd-section\">\n        <h2>N\u1ed9i dung kh\u00f3a h\u1ecdc<\/h2>\n        <div class=\"cd-curriculum\">\n          <details open=\"\">\n            <summary>Tu\u1ea7n 1: N\u1ec1n t\u1ea3ng giao ti\u1ebfp <span class=\"arrow\">\u25be<\/span><\/summary>\n            <ul>\n              <li><span>Nguy\u00ean t\u1eafc giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/span><span>40 ph\u00fat<\/span><\/li>\n              <li><span>K\u1ef9 n\u0103ng l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<\/span><span>45 ph\u00fat<\/span><\/li>\n            <\/ul>\n          <\/details>\n          <details>\n            <summary>Tu\u1ea7n 2: X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00f3 <span class=\"arrow\">\u25be<\/span><\/summary>\n            <ul>\n              <li><span>X\u1eed l\u00fd khi\u1ebfu n\u1ea1i \u0111\u00fang quy tr\u00ecnh<\/span><span>55 ph\u00fat<\/span><\/li>\n              <li><span>Gi\u1eef b\u00ecnh t\u0129nh tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng n\u00f3ng gi\u1eadn<\/span><span>50 ph\u00fat<\/span><\/li>\n            <\/ul>\n          <\/details>\n          <details>\n            <summary>Tu\u1ea7n 3: Giao ti\u1ebfp \u0111a k\u00eanh <span class=\"arrow\">\u25be<\/span><\/summary>\n            <ul>\n              <li><span>K\u1ef9 n\u0103ng tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p<\/span><span>45 ph\u00fat<\/span><\/li>\n              <li><span>Vi\u1ebft tin nh\u1eafn\/email ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><span>40 ph\u00fat<\/span><\/li>\n            <\/ul>\n          <\/details>\n          <details>\n            <summary>Tu\u1ea7n 4: Th\u1ef1c h\u00e0nh t\u1ed5ng h\u1ee3p <span class=\"arrow\">\u25be<\/span><\/summary>\n            <ul>\n              <li><span>\u0110\u00f3ng vai x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf<\/span><span>60 ph\u00fat<\/span><\/li>\n              <li><span>X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n CSKH cho doanh nghi\u1ec7p ri\u00eang<\/span><span>50 ph\u00fat<\/span><\/li>\n            <\/ul>\n          <\/details>\n        <\/div>\n      <\/div>\n      <div class=\"cd-section\">\n        <h2>Gi\u1ea3ng vi\u00ean<\/h2>\n        <div class=\"cd-instructor\">\n          <div class=\"cd-instructor-avatar\">L<\/div>\n          <div>\n            <h4>Ph\u1ea1m Thu Lan<\/h4>\n            <div class=\"role\">Tr\u01b0\u1edfng ph\u00f2ng CSKH<\/div>\n            <p>7 n\u0103m qu\u1ea3n l\u00fd \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c doanh nghi\u1ec7p b\u00e1n l\u1ebb, chuy\u00ean \u0111\u00e0o t\u1ea1o k\u1ef9 n\u0103ng x\u1eed l\u00fd khi\u1ebfu n\u1ea1i v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div class=\"cd-section cd-faq\">\n        <h2>C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h2>\n        <details open=\"\">\n          <summary>Kh\u00f3a h\u1ecdc c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi ng\u01b0\u1eddi m\u1edbi \u0111i l\u00e0m kh\u00f4ng?<\/summary>\n          <p>R\u1ea5t ph\u00f9 h\u1ee3p. N\u1ed9i dung \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf d\u1ec5 ti\u1ebfp c\u1eadn, kh\u00f4ng y\u00eau c\u1ea7u kinh nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n        <\/details>\n        <details>\n          <summary>T\u00f4i l\u00e0 ch\u1ee7 shop nh\u1ecf, h\u1ecdc c\u00f3 \u00e1p d\u1ee5ng \u0111\u01b0\u1ee3c kh\u00f4ng?<\/summary>\n          <p>Ho\u00e0n to\u00e0n \u0111\u01b0\u1ee3c \u2014 kh\u00f3a h\u1ecdc c\u00f3 ph\u1ea7n th\u1ef1c h\u00e0nh x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n CSKH ri\u00eang cho m\u00f4 h\u00ecnh kinh doanh c\u1ee7a b\u1ea1n.<\/p>\n        <\/details>\n      <\/div>\n    <\/div>\n    <aside class=\"cd-sidebar\">\n      <div class=\"cd-price\">900.000\u0111<\/div>\n      <div class=\"cd-price-old\">1.300.000\u0111<\/div>\n      <a href=\"#\" class=\"cd-btn\">\u0110\u0103ng k\u00fd ngay<\/a>\n      <a href=\"#contact\" class=\"cd-btn cd-btn-outline\">T\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed<\/a>\n      <ul class=\"cd-includes\">\n        <li>22 b\u00e0i h\u1ecdc video HD<\/li>\n        <li>K\u1ecbch b\u1ea3n m\u1eabu \u0111i k\u00e8m<\/li>\n        <li>Ch\u1ee9ng ch\u1ec9 ho\u00e0n th\u00e0nh<\/li>\n        <li>H\u1ed7 tr\u1ee3 h\u1ecfi \u0111\u00e1p 1-1<\/li>\n        <li>Truy c\u1eadp tr\u1ecdn \u0111\u1eddi<\/li>\n      <\/ul>\n    <\/aside>\n  <\/div>\n  <div class=\"cd-container\">\n    <div class=\"cd-final-cta\">\n      <h2>S\u1eb5n s\u00e0ng n\u00e2ng t\u1ea7m k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng?<\/h2>\n      <p>\u0110\u0103ng k\u00fd h\u00f4m nay \u0111\u1ec3 nh\u1eadn \u01b0u \u0111\u00e3i h\u1ecdc ph\u00ed cho l\u1edbp g\u1ea7n nh\u1ea5t.<\/p>\n      <a href=\"#\" class=\"cd-btn\">\u0110\u0103ng k\u00fd ngay<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Trang ch\u1ee7 \/ Kh\u00f3a h\u1ecdc \/ Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Chuy\u00ean Nghi\u1ec7p D\u1ecbch V\u1ee5 Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Chuy\u00ean Nghi\u1ec7p K\u1ef9 n\u0103ng giao ti\u1ebfp, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00f3 v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u2014 kh\u00f3a h\u1ecdc 4 tu\u1ea7n d\u00e0nh cho nh\u00e2n vi\u00ean CSKH, sale, v\u00e0 ch\u1ee7 doanh nghi\u1ec7p nh\u1ecf. \u2605\u2605\u2605\u2605\u2605 4.7\/5 \u00b7 128 \u0111\u00e1nh [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":109,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-233","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/pages\/233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/comments?post=233"}],"version-history":[{"count":9,"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/pages\/233\/revisions"}],"predecessor-version":[{"id":261,"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/pages\/233\/revisions\/261"}],"up":[{"embeddable":true,"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/pages\/109"}],"wp:attachment":[{"href":"https:\/\/opser.aimarkee.com\/en\/wp-json\/wp\/v2\/media?parent=233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}